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Etihad Specialist Hospital
Specialist Care, World-Class Outcomes
Al-Bateen Health District, Sheikh Zayed Road, Abu Dhabi, UAE
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Patient Feedback / NPS

Post-visit surveys via WhatsApp · departmental scorecards · Net Promoter Score

Total responses
24
Avg rating
4.2 / 5
NPS
63
Promoters
75%
Department scorecards
OPD Pediatrics
5.0(2)
OPD Gynae
5.0(2)
Emergency
5.0(2)
IPD Surgery
5.0(2)
ICU
5.0(2)
Maternity
5.0(1)
Physiotherapy
5.0(1)
Telemedicine
5.0(1)
Lab
4.0(2)
Radiology
4.0(2)
OPD Ortho
4.0(1)
OPD Cardiology
3.0(2)
Nutrition
3.0(1)
Pharmacy
2.5(2)
Dental
2.0(1)
Recent feedback24 responses
Ahmed Raza· OPD Cardiology kiosk
Prof. Dr. Mohammed Al-Mansoori · Today
NPS 4/10
“Excellent care, doctor explained everything clearly”
Fatima Sheikh· OPD Pediatrics whatsapp survey
Dr. Tarek Mostafa · Yesterday
NPS 10/10
“Very happy with the cleanliness and staff”
Hassan Ali· OPD Gynae whatsapp survey
Dr. Khalid Al-Hashimi · Yesterday
NPS 10/10
“Long wait time but treatment was good”
Ayesha Bibi· Emergency whatsapp survey
Dr. Sara Al-Falasi · Yesterday
NPS 10/10
“Receptionist was helpful, billing was smooth”
Zain Malik· IPD Surgery kiosk
Dr. Rajesh Mehta · Yesterday
NPS 9/10
“Doctor rushed the consultation”
Sana Tariq· Lab phone
Dr. Hamad Al-Suwaidi · Yesterday
NPS 10/10
“Wonderful experience, will recommend to family”
Bilal Khan· Radiology whatsapp survey
Dr. Vivek Sharma · Yesterday
NPS 10/10
“Lab results came faster than expected”
Mariam Yousuf· Pharmacy whatsapp survey
Dr. Saif Al-Ameri · Wed, 6 May 2026
NPS 7/10
“WhatsApp confirmation was a great touch”
Usman Akhtar· ICU kiosk
Dr. Mohamed Hassan · Wed, 6 May 2026
NPS 9/10
“Staff was caring during difficult time”
Hira Saeed· Maternity whatsapp survey
Dr. Aisha Al-Marri · Wed, 6 May 2026
NPS 10/10
“Equipment looks modern, felt confident”
Adnan Iqbal· OPD Ortho phone
Dr. Mansoor Al-Otaiba · Wed, 6 May 2026
NPS 10/10
“Pricing was reasonable for quality”
Saima Hussain· Dental whatsapp survey
Dr. Mariam Al-Naqbi · Wed, 6 May 2026
NPS 4/10
“Insurance claim was handled smoothly”